Terms of Service

1Introduction and acceptance

These Terms of Service (the “Terms”) are a binding electronic contract between you and Fayaliyat Hayak Company for Information Technology (“Hayak”, “we”, “us”), a company registered in the Kingdom of Saudi Arabia:

Commercial Registration (CR)

4030554855

Unified National Number

7039042598

Registered city

Jeddah, Kingdom of Saudi Arabia

Contact

privacy@hayakevents.sa · hayakevents.sa

They govern your use of the Hayak guest management and ticketing platform, our website at hayakevents.sa, our web and mobile applications, and related services (the “Services”).

By creating an account, purchasing a ticket, responding to an invitation, or otherwise using the Services, you accept these Terms. If you use the Services on behalf of a company or organization, you confirm that you are authorized to bind it, and “you” includes that entity. If you do not agree to these Terms, do not use the Services.

Our Privacy Policy, available at hayakevents.sa/privacy, explains how we handle personal data and forms part of these Terms.

2Definitions and the Services

• Organizera person or entity that uses Hayak to create and manage events, guest lists, invitations, ticketing and check-in.
• Guesta person invited to an event managed through Hayak.
• Ticket Buyera person who purchases a ticket or registers for an event through Hayak.
• UsersOrganizers, Guests and Ticket Buyers together.
• Event Contentinformation, images and materials an Organizer uploads or creates in Hayak, including guest lists and event details.

Hayak provides an online platform that enables Organizers to create and manage guests, send digital invitations via WhatsApp and email, track responses, sell tickets, issue e-tickets, run QR code check-in and badge printing, and view event analytics.

3Accounts and eligibility

• You must be at least 18 years old and able to enter into a binding contract to create an account or purchase a ticket.
• You agree to provide accurate, complete and current information when registering and to keep it updated.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at privacy@hayakevents.sa if you suspect unauthorized use.
• Organizer accounts may include team members; the Organizer is responsible for its team members’ use of the Services.
• You may close your account at any time through the account settings or by contacting us. Closing your account does not relieve you of fees already due, and some data may be retained as described in our Privacy Policy.

4Packages, fees and payment

• Packages and pricingHayak is sold as one-time packages (for example per event, or a bundle of invitations/credits) described on our website or in your order form. All prices are in Saudi Riyals (SAR) unless stated otherwise, and include VAT.
• No recurring chargesWe do not sell subscriptions and do not auto-renew: you pay once when you purchase a package, and you are charged again only if you choose to buy another package.
• PaymentPayments are processed securely by Tap Payments. By completing a purchase you authorize us (through Tap) to charge the package price shown at checkout.
• What a package includesEach package states what it covers (number of events, guests, invitations or features) and any validity period, shown clearly before you confirm the purchase, as required by the Saudi E-Commerce Law.
• Price changesWe may change package prices at any time; changes never affect packages already purchased.
• Failed or reversed paymentsWe may suspend access to a package if its payment fails or is reversed, after notice.
• InvoicesWe issue tax invoices in line with ZATCA e-invoicing requirements.

5Ticket sales

• The Organizer is the sellerWhen you buy a ticket through Hayak, the sale contract for admission to the event is between you and the Organizer. Hayak facilitates the sale, collects payment through Tap Payments on the Organizer’s behalf, and issues the e-ticket.
• Ticket informationThe price (including VAT and any fees), event details, and any admission conditions are shown before you confirm your purchase. A confirmation and e-ticket are sent to the contact details you provide.
• AdmissionEntry to an event is subject to the Organizer’s rules shown at purchase (age limits, dress code, security checks). Each e-ticket and its QR code is valid for one admission; duplicated or resold tickets may be refused.
• ResaleTickets may not be resold commercially or used for promotions without the Organizer’s written permission.
• Event changesOrganizers are responsible for notifying attendees of changes, postponement or cancellation; we will assist by delivering notifications through the platform.

6Cancellations and refunds

This section constitutes Hayak’s Refund & Cancellation Policy under the Saudi E-Commerce Law.

• 7-day withdrawal rightUnder the E-Commerce Law and its Implementing Regulations, you may withdraw from a package purchase within 7 days of purchase and receive a full refund, provided the package has not been used — that is, no event has been created, no invitations sent and no credits consumed under it.
• Once a package is usedThe withdrawal right does not apply to services that have been performed, or digital services whose use has begun with your agreement before the end of the 7-day period. Once you activate or use a package, its fees are non-refundable — except where we materially fail to provide the Services as described and cannot remedy this within a reasonable period, in which case we refund the unused portion.
• After 7 daysFees for unused packages are non-refundable after the 7-day period, unless a refund is required by law.

• Ticket refunds are governed by Hayak’s refund terms displayed at purchase, without prejudice to statutory consumer rights under the E-Commerce Law.
• The 7-day withdrawal right does not apply to tickets for an event taking place on a specific date, as permitted by the Implementing Regulations.
• Cancelled eventsIf an Organizer cancels an event, Ticket Buyers are entitled to a refund of the ticket price from the Organizer; we will process these refunds through the platform on the Organizer’s behalf once funded.
• Refunds, where due, are made to the original payment method and may take 5–14 business days to appear depending on the bank.

To request a refund, contact us at privacy@hayakevents.sa with your order details. This Section 6 may also be published as a standalone Refund & Cancellation page on hayakevents.sa; in case of any difference, the version in these Terms prevails.

7Organizer responsibilities: guest data and lawful use

As between Hayak and the Organizer, the Organizer is the controller of the guest data it uploads or collects through the Services, and Hayak processes that data as a processor on the Organizer’s documented instructions. The Organizer must:

• have a lawful basis under the Personal Data Protection Law (PDPL) for the guest data it uploads — including valid consent where required — and provide guests with any required privacy notices;
• use guest data only for the event concerned, and not for unrelated marketing without the guests’ consent;
• send invitations and messages through the platform only to people who may lawfully be contacted, and comply with WhatsApp Business and anti-spam rules;
• ensure Event Content is accurate, lawful, and does not infringe others’ rights;
• obtain all approvals, permits and licenses its event requires under Saudi regulations.

Our Data Processing Addendum (available on request, and required for enterprise plans) sets out the full processor terms, including security, sub-processors and deletion.

8Acceptable use

You must not, and must not allow others to:

• use the Services for any unlawful purpose or in breach of Saudi regulations, including the Anti-Cyber Crime Law;
• upload or send content that is fraudulent, defamatory, offensive to public order or morals in the Kingdom, or that infringes intellectual property or privacy rights;
• send unsolicited bulk messages (spam) or contact people who have opted out;
• attempt to gain unauthorized access to the Services, other accounts, or our systems, or probe, scan or test their vulnerability;
• scrape, copy or resell the Services or any data from them, or use automated tools to extract data;
• interfere with the operation of the Services, introduce malware, or overload our infrastructure;
• misrepresent your identity or affiliation, or impersonate any person or entity.

We may remove content and suspend or restrict accounts that breach this section, as described in Section 11.

9Intellectual property

• Our platformThe Services, including software, design, trademarks (including “Hayak” and our logos), and all related intellectual property, belong to Hayak or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services for the validity of your purchased package or for your ticket purchase, in accordance with these Terms. No other rights are granted.
• Your contentOrganizers retain ownership of their Event Content and guest data. You grant us a worldwide, royalty-free license to host, process, transmit and display that content solely to provide and improve the Services.
• FeedbackIf you send us suggestions or feedback, we may use them without restriction or compensation.
• Aggregated dataWe may use anonymized, aggregated usage data (which identifies no person or customer) to improve and promote the Services.

10Disclaimers, liability and indemnity

• Service “as is”We work to keep the Services available and reliable, but they are provided “as is” and “as available”. We do not warrant that they will be uninterrupted, error-free or secure, or that defects will be corrected, except as expressly stated in a written service level agreement.
• EventsWe are not responsible for the events themselves — their occurrence, quality, safety, admission decisions, or any loss arising at an event. Claims relating to an event should be directed to its Organizer.
• Third partiesWe are not liable for failures of third-party services we rely on (payment processing, WhatsApp delivery, hosting) beyond our reasonable control.
• LimitationTo the maximum extent permitted by Saudi law, Hayak’s total liability arising out of or relating to the Services in any 12-month period shall not exceed the amounts you paid to Hayak for the Services in that period, and we are not liable for indirect or consequential losses, loss of profits, revenue, data or goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including for fraud or gross negligence, or your statutory consumer rights.
• IndemnityOrganizers shall indemnify Hayak against third-party claims arising from their events, their Event Content, or their breach of Section 7 or applicable law.

11Term, suspension and termination

• These Terms apply from your first use of the Services and continue until your account is closed and any outstanding obligations are settled.
• SuspensionWe may suspend or restrict access (in whole or in part) with notice where reasonably required — for non-payment, a breach of these Terms, a security risk, or a lawful order — and without prior notice where the breach or risk is serious.
• Termination by youYou may stop using the Services and close your account at any time (Section 3); package refunds follow Section 6.
• Termination by usWe may terminate these Terms with 30 days’ notice, or immediately for a material breach that is not remedied within 14 days of notice, or where required by law.
• EffectOn termination, your right to use the Services ends. Organizers may export their Event Content and guest data within 30 days of termination, after which we delete or anonymize it in line with our Privacy Policy and retention obligations. Sections that by their nature should survive (fees due, IP, liability, governing law) survive termination.

12Governing law, changes and general provisions

• Governing law and disputesThese Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute that is not resolved amicably within 30 days shall be submitted to the competent courts or judicial committees in the Kingdom. Consumers may also raise complaints with the Ministry of Commerce regarding e-commerce transactions.
• Changes to these TermsWe may update these Terms from time to time. The updated version will be posted on hayakevents.sa with a new “last updated” date; for material changes we will notify registered users through the platform or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the Services.
• LanguageThese Terms are issued in Arabic and English. In case of conflict, the Arabic version prevails.
• NoticesWe may send notices to the email or phone number on your account; legal notices to us go to privacy@hayakevents.sa or our registered address in Jeddah.
• GeneralThese Terms (with the Privacy Policy and any order form) are the entire agreement regarding the Services. If a provision is held invalid, the rest remain in effect. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them within a corporate restructuring. Neither party is liable for delay caused by events beyond its reasonable control (force majeure).